Privacy Policy

Who we are

Kaday (“we”, “us”) provides online bookings, point-of-sale, kitchen display, and related tools for restaurants and local services. Contact: support@kaday.app. Website: https://kaday.app.

What we collect

• Account & business data — name, email, password, business name, phone, booking page slug, plan choices, and settings you enter in the product.
• Guest booking & waitlist data — guest name, phone and/or email, party size, time preferences, and messages you or your staff send about a reservation or queue.
• Orders & payments — order details and payment status. Card payments are processed by Stripe; we do not store full card numbers on our servers.
• Usage & device data — basic logs needed to run and secure the service (e.g. IP address, browser/app type, error diagnostics).
• Communications — emails or messages you send to support, and transactional WhatsApp or SMS we send on behalf of a venue (e.g. booking confirmations, table-ready notifications), including delivery status.

How we use data

• Provide and improve the Kaday product (accounts, bookings, POS, waitlist, kitchen).
• Process trials, subscriptions, and payments via Stripe.
• Send transactional messages venues request — for example booking confirmations or waitlist updates by WhatsApp or SMS.
• Respond to support requests and keep the service secure.
• Meet legal and regulatory obligations.

We do not sell personal data. We do not use guest contact details for unrelated marketing by Kaday.

Messaging (WhatsApp & SMS)

When a guest gives a phone number to a venue using Kaday (for example when booking or joining a waitlist), the venue may send transactional updates such as “your table is ready” or booking confirmations. Messages may be sent via WhatsApp and/or SMS using providers such as Twilio.

• Guests should only be contacted for the purpose they signed up for (booking or waitlist updates).
• SMS recipients can opt out by replying STOP (or following the opt-out instructions in the message). Waitlist guests may also reply C where offered to cancel their place in the queue.
• Message and data rates may apply depending on the guest’s mobile plan.

Who we share data with

We use processors that help us run the service, under appropriate agreements:

• Firebase / Google Cloud — hosting, authentication, and databases.
• Stripe — payment processing and connected payouts for venues.
• Twilio — WhatsApp and SMS delivery where a venue uses messaging.
• Email delivery — transactional email (e.g. Resend) for receipts and booking mail.

Venue staff see guest data for their own business. Kaday does not share one venue’s customer list with another venue.

International transfers

Our providers may process data in the UK, EEA, US, or other countries. Where required, we rely on appropriate safeguards (such as standard contractual clauses) offered by those providers.

Retention

We keep account and operational data while a venue uses Kaday and for a reasonable period afterward for backups, disputes, and legal requirements. Guests can ask their venue to update or delete booking details; venues and authorised users can also request deletion of their Kaday account via support@kaday.app.

Your rights

Depending on where you live (including the UK GDPR), you may have rights to access, correct, delete, or restrict use of your personal data, and to object to certain processing. Contact support@kaday.app. You may also complain to the UK Information Commissioner’s Office (ICO).

Children

Kaday is aimed at businesses and adult customers. We do not knowingly collect data from children for marketing or account creation.

Changes

We may update this policy. The “Last updated” date at the top will change when we do. For material changes we may also notify account holders by email or in-product notice.

Contact

Privacy questions: support@kaday.app