Terms of Service

The service

Kaday provides software for online bookings, point-of-sale, kitchen display, waitlist, and related tools for hospitality and local services (“the Service”), available at https://kaday.app and our apps. Features depend on the plan and add-ons you choose.

Accounts

You must provide accurate business and login details and keep your password secure. You are responsible for activity under your account and for staff you invite. Contact support@kaday.app if you believe an account is compromised.

Trials and billing

New accounts may receive a free trial (currently 30 days) as described at signup. A payment method may be required to start; you will not be charged for the plan until the trial ends unless we state otherwise. After the trial, subscriptions renew according to the plan you selected until you cancel. Prices are shown on the pricing page and at checkout. Taxes may apply.

Payments are processed by Stripe. Refunds, if any, are handled case by case — email support@kaday.app.

Your content and guests

You retain rights to your business data (menus, bookings, guest details, branding). You grant us a licence to host and process that data solely to provide the Service. You must have a lawful basis to collect and use guest personal data, and you must not use Kaday to spam or harass anyone.

Messaging (WhatsApp & SMS)

If you enable waitlist or other messaging features, you may send transactional WhatsApp and/or SMS to guests who provided a number for that purpose. You agree to:

• Only message people who consented in the context of your venue’s service.
• Use messaging for transactional updates (e.g. booking or table-ready), not unsolicited marketing, unless you have separate lawful consent.
• Honour opt-outs (including SMS STOP) and cancellation replies where the product offers them.
• Comply with applicable telecoms and privacy rules (including UK PECR / GDPR where they apply).

Message delivery depends on third-party carriers and providers (such as Twilio). We do not guarantee every message will be delivered.

Acceptable use

You must not:

• Break the law or infringe others’ rights.
• Probe, disrupt, or overload the Service, or bypass security.
• Resell the Service without our written permission, or misuse messaging features.
• Upload malware or content that is unlawful or harmful.

We may suspend or terminate accounts that violate these terms.

Third-party services

The Service integrates with providers such as Stripe (payments), Firebase/Google Cloud (infrastructure), and Twilio (messaging). Their terms and privacy policies apply to their processing. Card acceptance and payouts for your venue may require completing Stripe Connect onboarding.

Availability and changes

We aim for reliable uptime but do not guarantee uninterrupted service. Features, plans, and these terms may change; we will update the “Last updated” date and, for material changes, notify account holders where practical. Continued use after changes means you accept the updated terms.

Disclaimer and liability

The Service is provided “as is” to the extent permitted by law. We do not warrant that it will be error-free or meet every operational need. Nothing in these terms excludes liability that cannot be excluded under UK law (including for death or personal injury caused by negligence, or fraud).

Subject to that, our total liability arising from the Service in any 12-month period is limited to the fees you paid us for the Service in that period (or £100 if you paid nothing).

Termination

You may stop using Kaday and cancel your subscription as offered in the product or by contacting support. We may suspend or end access for non-payment, misuse, or if we discontinue the Service. On termination, your right to use the Service ends; we may delete or anonymise data after a reasonable retention period, subject to legal obligations.

Governing law

These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except where consumer protections in your country require otherwise.

Contact

Questions about these terms: support@kaday.app